Remote Hands Services | Smart Hands | CloudKleyer, Frankfurt

What is Remote hands services and monitoring

Engineering works

Installation works

Server migration

Relocation of servers

Monitoring service

Diagnostics and repair of damaged hardware. Our capabilities are: replacement of processors, motherboards, RAID controllers on dedicated servers and other routine tasks to replace components and repair of physical hardware.

Installation of servers, racks and stacks, storage systems and networking hardware in data center and on-site at your premises. Colocation, power connection, cabling, infrastructure preparation and start-up, and setup of network connection.

Server migration is the transfer of data from one server to another. Such tasks as: system overview and conducting an audit, compiling technical documentation, finding a solution, preparing migration project, and implementing the data migration.

Preparation for relocation of IT infrastructure, relocation of servers and IT infrastructure to data center, and transportation services. Stopping and disconnecting hardware from power supply, preparation for transportation, inventory and packing, service delivery and colocation at the new locations. Before the cargo is delivered, we photograph the packaged hardware, make videos of the packing process and send these media files to the client.

Online monitoring of the operation of infrastructure of any scale and its management from data center using special software tools. Regular reporting on the operation and condition of the infrastructure. A suite of cybersecurity services, comprehensive protection against DDoS attacks.

Benefits of Professional Remote Hands and Management Services

Component repair and replacement

We are always ready to handle even the most unusual tasks and technical issues, such as failures of disks, RAID controllers, main boards, control boards, optical boards, switches, and other maintenance operations with both new and obsolete hardware.

Agreement for permanent complex maintenance of IT infrastructure

We are ready to take on the main tasks of support and full maintenance of the client's infrastructure in our data center in our data center, including physical hardware, virtual segments, network hardware, and cable connections that our client needs, provide necessary resource, rack and stack.

Post-warranty support from provider on subscription basis

If the warranty on your hardware has expired, let us take care of its maintenance in our data center. All failed components, even if they include the most expensive ones, will be replaced by our technicians free of charge if the client pays an additional monthly subscription fee.

Components and hardware directly from manufacturers

A choice of equipment and products from the world's leading manufacturers including HP, Dell, IBM, Fujitsu, Cisco and Juniper. We have support contracts with most of the world's largest manufacturers and have resources in stock in the data center. All rights reserved!

Support in messengers

Our support team responds to customers requests within 15 minutes, not in 2 hours or several days. Unlike support teams at most of data centers, our staff is on call with user, even in messengers, until user closes the request.

Made in Germany

One-stop server monitoring center in our Tier 3 data center in Frankfurt am Main. Free unmetered Internet with channel width up to 100 Mb for your project, high sustainability of the connectivity and server availability at 99.99%, guarantees of responsibility. Access to peering services and cross-connection to the Internet from different providers.

Hourly fee	Project
€90	The price depends on the requirements, scope and nature of the work and fixed in the agreement before the work on the project starts

Hourly fee

Project

€90

The price depends on the requirements, scope and nature of the work and fixed in the agreement before the work on the project starts

Data Storage System	Terms of Service	Monthly Service Cost
Fujitsu DX 100 S3	24/7	€95
Fujitsu DX 200 S3	Next business day 9/5	€60

Data Storage System

Monthly Service Cost

Fujitsu DX 100 S3

24/7

€95

Fujitsu DX 200 S3

Next business day 9/5

€60

Testimonials from our partners

Dr. Silke Klinge

IPE Institute for Policy Evaluation

5/5

The IPE Institute for Policy Evaluation has been a client of CloudKleyer Frankfurt GmbH since 2015. Since the beginning of our cooperation, we have been very satisfied with all the services we have used.

In particular, CloudKleyer was able to convince us with their customized solutions and courteous customer service. We are looking forward to further cooperation with CloudKleyer, which we would like to expand with additional services in the course of the year.

Based on our consistently positive experience, we can recommend CloudKleyer as a partner without reservation.

Ilya Vakhrushev

LLC Udeks, CIO

5/5

I am writing to recommend the services of CloudKleyer Frankfurt GmbH. Our company is using the services of CloudKleyer for the past two years, and we are completely satisfied. They do an excellent job, are punctual, supportive and the rates are always competitive as well.
CloudKleyer is a dynamically developing company which provides functional IT services. The company feels and understands the customer’s needs and offers customized solutions which will help customers focus on business objectives and reduce their IT costs.
The advantages of CloudKleyer company's solutions can benefit... not only large and medium companies, but also small businesses. Cloudkleyer is ready to offer solutions to optimize existing IT infrastructure which reduces your IT costs.
A key feature of CloudKleyer's services is that the customer gets a customized, high-performance and highly flexible ICT infrastructure designed to solve the customer's specific needs in the shortest terms.
CloudKleyer's services are reasonably priced, and deploy exactly what we’ve asked for.
I’m happy to recommend the services of CloudKleyer. If you have any questions, feel free to contact me.

Why Remote Hands service from CloudKleyer is beneficial