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Remote Hands, Smart Hands services and Server Monitoring

Remote Hands is an infrastructure support service for business and industry from CloudKleyer, a service provider based in Frankfurt am Main, the Internet capital of Europe.

Remote Hands service is in demand when you need to reduce the load on the basic staff and save time, when you need operational assistance help in search and troubleshooting, disaster recovery, testing technology, repair and replacement of components, installation and configuration of new hardware facilities, migration of servers, preparation for relocation and relocation of IT infrastructure.

As part of the monitoring, the infrastructure management is performed by experienced administrators, engineers and security specialists with real-time reporting of events from our Tier 3 data center in Frankfurt am Main.

What is Remote hands services and monitoring

Engineering works
Installation works
Server migration
Relocation of servers
Monitoring service
Diagnostics and repair of damaged hardware. Our capabilities are: replacement of processors, motherboards, RAID controllers on dedicated servers and other routine tasks to replace components and repair of physical hardware.
Installation of servers, racks and stacks, storage systems and networking hardware in data center and on-site at your premises. Colocation, power connection, cabling, infrastructure preparation and start-up, and setup of network connection.
Server migration is the transfer of data from one server to another. Such tasks as: system overview and conducting an audit, compiling technical documentation, finding a solution, preparing migration project, and implementing the data migration.
Preparation for relocation of IT infrastructure, relocation of servers and IT infrastructure to data center, and transportation services. Stopping and disconnecting hardware from power supply, preparation for transportation, inventory and packing, service delivery and colocation at the new locations. Before the cargo is delivered, we photograph the packaged hardware, make videos of the packing process and send these media files to the client.
Online monitoring of the operation of infrastructure of any scale and its management from data center using special software tools. Regular reporting on the operation and condition of the infrastructure. A suite of cybersecurity services, comprehensive protection against DDoS attacks.

Benefits of Professional Remote Hands and Management Services

Component repair and replacement

We are always ready to handle even the most unusual tasks and technical issues, such as failures of disks, RAID controllers, main boards, control boards, optical boards, switches, and other maintenance operations with both new and obsolete hardware.

Agreement for permanent complex maintenance of IT infrastructure

We are ready to take on the main tasks of support and full maintenance of the client's infrastructure in our data center in our data center, including physical hardware, virtual segments, network hardware, and cable connections that our client needs, provide necessary resource, rack and stack.

Post-warranty support from provider on subscription basis

If the warranty on your hardware has expired, let us take care of its maintenance in our data center. All failed components, even if they include the most expensive ones, will be replaced by our technicians free of charge if the client pays an additional monthly subscription fee.

Components and hardware directly from manufacturers

A choice of equipment and products from the world's leading manufacturers including HP, Dell, IBM, Fujitsu, Cisco and Juniper. We have support contracts with most of the world's largest manufacturers and have resources in stock in the data center. All rights reserved!

Support in messengers

Our support team responds to customers requests within 15 minutes, not in 2 hours or several days. Unlike support teams at most of data centers, our staff is on call with user, even in messengers, until user closes the request.

Made in Germany

One-stop server monitoring center in our Tier 3 data center in Frankfurt am Main. Free unmetered Internet with channel width up to 100 Mb for your project, high sustainability of the connectivity and server availability at 99.99%, guarantees of responsibility. Access to peering services and cross-connection to the Internet from different providers.

Pricing of Remote Hands Support service from CloudKleyer

Hourly fee Project
€90 The price depends on the requirements, scope and nature of the work and fixed in the agreement before the work on the project starts

Post-warranty support from provider on subscription basis. Example of prices

Data Storage System Terms of Service Monthly Service Cost
Fujitsu DX 100 S3 24/7 €95
Fujitsu DX 200 S3 Next business day 9/5 €60

Testimonials from our partners

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The IPE Institute for Policy Evaluation has been a client of cloudKleyer Frankfurt GmbH since 2015. Since the beginning of our cooperation, we have been very satisfied with all the services we have used.

In particular, cloudKleyer was able to convince us with their customized solutions and courteous client service. We are looking forward to further cooperation with cloudKleyer, which we would like to expand with additional services in the course of the year.

Based on our consistently positive experience, we can recommend cloudKleyer without reservation.

Yours sincerely
Dr. Silke Klinge

I am writing to recommend the services of cloudKleyer Frankfurt GmbH. Our company is using the services of cloudKleyer for the past two years, and we are completely satisfied. They do an excellent job, are punctual, supportive and the rates are always competitive as well.

cloudKleyer is a dynamically developing company which provides functional IT services. The company feels and understands the customer’s needs and offers customized solutions which will help customers focus on business objectives and reduce their IT costs.

The advantages of cloudKleyer company's solutions can benefit not only large and medium companies, but also small businesses. Cloudkleyer is ready to offer solutions to optimize existing IT infrastructure which reduces your IT costs.

A key feature of cloudKleyer's services is that the customer gets a customized, high-performance and highly flexible ICT infrastructure designed to solve the customer's specific needs in the shortest terms.

cloudKleyer's services are reasonably priced, and deploy exactly what we’ve asked for.

I’m happy to recommend the services of cloudKleyer. If you have any questions, feel free to contact me.

LLC Udeks
CIO
Ilya Vakhrushev

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Frequently asked questions (FAQ)

? Do you have further questions?


The range of these services may differ between service providers and data centers depending on their view. Remote Hands often refers to running diagnostics and configuring of hardware using special tools and applications in remote mode, while Smart Hands refers to the work of technicians at your facility. Remote Hands from cloudKleyer are services of installers, engineers and system administrators. We can work remotely or travel to your location.


CloudKleyer specialists work on the basis of tasks from the partner. An hourly payment is available: €90 per hour, and also project-based rate: the amount is agreed in advance and fixed in papers. We keep consulting services free of charge. If necessary, our employees can travel from data center to the partner’s location for a preliminary assessment of the situation. This is also free of charge within the Frankfurt am Main local metropolitan area.


When ordering Remote Hands service, in addition to direct technical assistance, you will receive free consulting assistance and support from our support team, including the possibility of receiving information across messengers. The project agreement may include more bonuses: free server migration to a data center or cloud, free unmetered Internet with a channel width of up to 100 Mb, free transportation of hardware within Germany.


Just contact our technical support team in any way convenient for you to get advice and learn more. Leave a request on our portal or call us on the phone number provided at the top of the page on our website.

Why Remote Hands service from CloudKleyer is beneficial

Mounting, installation, more complex engineering and repair works of any complexity, colocation of hardware in our data center and on your site

Free consulting for each partner

Free on-site visit of cloudKleyer specialists for preliminary assessment of infrastructure

Free Internet with channel width up to 100 Mb for projects

Free server migration to a data center or cloud in case of a project contract

Free transportation of hardware within Germany to our data center in case of a project contract

How to order Remote Hands service from CloudKleyer Frankfurt GmbH

If you want to resolve any issues, order Remote Hands service or server monitoring service (Server Monitoring), click “Order a call” at the top of the screen. We will contact you, offer you the best options, form the focus of the task, and help you to calculate the approximate financial cost of resources and work.

To know more about our services and book a free 30-minute consultation with our support leadership and get bonuses - send us a message now!

Charity and care for nature

Program for helping children with disabilities

Compliance with environmental regulations. 100% use of only clean energy and care for the environment

Electricity from renewable environmental energy sources in our data center